Privacy Policy
Prestige 24 Home Care (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and safeguard information obtained through our website at p24homecare.com.
Information We Collect
When you use our contact form, we may collect the following information:
- Full name and contact information (phone number, email address)
- Patient age and relationship to patient
- Type of service requested
- Insurance or Medicaid status
- Preferred contact method
- Any additional information you provide in the message field
How We Use Your Information
We use the information collected to:
- Respond to your inquiry about our home care services
- Evaluate your eligibility for specific programs (such as GAPP)
- Coordinate care services and develop personalized care plans
- Communicate with you about your care needs
How We Protect Your Information
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure transmission of all form data over encrypted HTTPS connections
- Email notifications that do not contain protected health information (PHI)
- Access controls limiting who can view submitted information
- Staff training on privacy and confidentiality requirements
Third-Party Services
We may use third-party services to operate our website and process communications. These services are selected with privacy and security as key criteria. We do not sell, rent, or share your personal information with third parties for marketing purposes.
HIPAA Notice of Privacy Practices
As a home care provider, Prestige 24 Home Care is committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable state privacy laws regarding the protection of your health information.
Your Rights Under HIPAA
You have the right to:
- Access your protected health information (PHI)
- Request corrections to your health records
- Request restrictions on certain uses and disclosures of your health information
- Receive confidential communications through alternative means or at alternative locations
- Receive an accounting of disclosures of your health information
- File a complaint if you believe your privacy rights have been violated
How We May Use and Disclose Your Health Information
We may use and disclose your protected health information for the following purposes:
- Treatment: To provide, coordinate, or manage your health care and related services
- Payment: To obtain payment for health care services provided to you, including Medicaid billing
- Health Care Operations: For quality assessment, training, and other administrative activities
- As Required by Law: When required by federal, state, or local law
Our Responsibilities
We are required by law to maintain the privacy of your protected health information, provide you with notice of our legal duties and privacy practices, and follow the terms of the notice currently in effect.
Contact Us
If you have questions about this Privacy Policy, our HIPAA practices, or wish to exercise your privacy rights, please contact us: